Privacy Policy

Check My Hearing LTD (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our services (in-clinic or at-home), visit our website, or interact with us. By engaging with our services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, phone number, email address, and preferred contact method (provided during booking or via our website).
Health Information: Hearing test results, medical history relevant to your hearing (e.g., existing conditions, medications), and notes from consultations (to deliver personalized care).
Service Details: Appointment dates, service type (e.g., hearing test, ear wax removal), payment records, and feedback about our services.
Website Data: If you use our website, we may collect IP address, browser type, and pages visited (via cookies) to improve user experience.

2. How We Use Your Information

We use your data solely to provide and improve our services, including:

Scheduling and delivering in-clinic or at-home appointments (e.g., confirming your address for home visits).
Performing hearing tests, ear wax removal, or hearing aid fittings (using health data to tailor care).
Communicating with you about appointments, results, or follow-up care (via email, phone, or post).
Processing payments and issuing receipts.
Complying with legal obligations (e.g., retaining records for audit purposes).

3. Who We Share Your Information With

We do not sell or rent your personal information. We may share data only with:

Our Staff: Hearing care specialists directly involved in your service (to deliver care).
Healthcare Professionals: With your explicit consent, if a referral to a GP or audiologist is necessary.
Service Providers: Third parties assisting with operations (e.g., payment processors, IT support) who are contractually obligated to protect your data.
Legal Authorities: If required by law (e.g., to comply with a court order).

4. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse, including:

Secure storage of digital records (encrypted servers with access controls).
Confidential handling of physical documents (locked storage, secure disposal).
Staff training on data protection best practices.

5. Your Rights

Under UK data protection laws (including GDPR), you have the right to:

Access: Request a copy of the personal information we hold about you.
Correct: Ask us to update inaccurate data.
Delete: Request removal of your data (where we no longer need it for service or legal purposes).
Restrict Use: Limit how we use your data (e.g., during a dispute).
Object: Challenge our use of your data (e.g., for marketing, though we do not market to you without consent).

To exercise these rights, email us at CHECKMYHEARINGLTD@outlook.com with “Data Rights Request” in the subject line. We will respond within 1 month.

6. Cookies

Our website uses cookies to enhance functionality (e.g., remembering your appointment preferences). You can disable cookies in your browser settings, but this may limit site features. For details, see our Cookie Policy (linked on our website).

7. Retention of Data

We retain your information for:

7 years after your last service (to comply with healthcare record-keeping requirements).
6 years for financial records (to comply with tax laws).

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a new effective date. By continuing to use our services, you agree to the updated policy.

9. Contact Us

For questions about this policy, email CHECKMYHEARINGLTD@outlook.com or write to:
Check My Hearing LTD, 1st Floor, 11 Freeport Office Village, Century Drive, Braintree, CM77 8YG, GB.