Terms and Conditions

1. Service Scope

• Check My Hearing LTD provides: (i) hearing tests, (ii) ear wax removal (microsuction), (iii) hearing aid fittings, and (iv) related products (e.g., batteries).
• Services are delivered by qualified professionals. We reserve the right to decline service if deemed medically unsafe (e.g., severe ear infection), in which case we will refer you to a GP.

2. Appointments

• Confirmation: Appointments are confirmed via email/phone. Please review details (date, time, location) promptly.
• Punctuality: For clinic visits, arrive 5 minutes early to complete paperwork. Late arrivals (>15 minutes) may result in shortened appointments.
• Home visits: We will contact you 30 minutes before arrival. Ensure a safe, well-lit space for service delivery. Additional travel fees apply for locations >20 miles from Braintree (£1 per mile).

3. Payments

• Fees: All service/product prices are listed on our website and confirmed at booking. Prices are subject to change, but quoted prices are honored for confirmed appointments.
• Payment methods: We accept cash, credit/debit cards (Visa, Mastercard), and bank transfers. Payment is due at the time of service (or before for home visits).
• Unpaid balances: Outstanding fees may result in suspended future services until resolved.

4. Liability

• We act with reasonable care, but cannot guarantee specific outcomes (e.g., hearing improvement).
• We are not liable for indirect losses (e.g., missed work) arising from service delays or outcomes, except where required by law.
• Clients must disclose relevant health conditions (e.g., diabetes, ear surgery) to avoid complications. Failure to do so may limit our liability for adverse effects.

5. Intellectual Property

• Our website content, logos, and service materials are owned by Check My Hearing LTD. You may not reproduce or distribute them without permission.

6. Governing Law

7. Changes to Terms